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Omnichannel Support Hub
Designed a customer support system that unifies Telegram, WhatsApp, and embedded web chat into one operator inbox. Outcome: a single place to triage every customer touchpoint without context-switching between vendor consoles.
- .NET Core
- C#
- MSSQL Server
- WhatsApp Business API
- Telegram Bot API
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Grouped Business Mail
Built a mail routing layer that auto-groups incoming business mail under the originating business identity, removing the manual sort step and giving each business its own conversation thread.
- .NET Core
- IMAP/SMTP
- MSSQL Server
Mubassir Hasan — Software engineer
Engineering backends that hold up under load, and mobile apps that ship on time.
Senior engineer working primarily in .NET Core and Flutter. I build the systems behind hospital feedback loops, multi-channel customer support, hotel and air-ticket bookings, and ERPs — and I tune them when they slow down.
- 8+ Years building software Since 2018
- 4 Companies shipped for B2B, B2C, healthcare, real-estate
- 11 Projects in production Backend, mobile, integrations
- 2 Domains lead .NET Core · Flutter
Selected work
Three systems where the work showed up in the numbers.
- 01
Omnichannel Support Hub
A single operator inbox spanning Telegram, WhatsApp, and embedded web chat — plus a grouped business mail layer that auto-routes incoming mail under the originating business.
- .NET Core
- C#
- MSSQL Server
- WhatsApp Business API
- Telegram Bot API
- 02
Net Promoter System
Patient-facing feedback platform that turns service experience into a queryable signal — used by department heads to act on weak points and recognize teams that are scoring well.
- .NET Core
- C#
- MSSQL Server
- jQuery
- Bootstrap 5
- 03
E-Care — Patient Mobile App
Cross-platform Flutter app for patients: appointment booking, prior medical records, and in-app payment — sharing the same backend as the NPS feedback system.
- Flutter
- Dart
- .NET Core
- MSSQL Server
Experience
8 yr 4 mo across four companies — backend, mobile, integrations.
- May 2023 — Present ~3 yr
- Dec 2021 — Apr 2023 1 yr 5 mo
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Net Promoter System (NPS)
Built a patient-facing feedback platform that turns service experience into a queryable signal. Decision-makers use the summary reports to surface underperforming departments and to recognize teams scoring well — closing the loop between patient voice and operational change.
- .NET Core
- MSSQL Server
- jQuery
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E-Care (Patient Mobile App)
Cross-platform Flutter app for patients: appointment booking, prior medical records access, and in-app payment for medical services. Same backend the NPS system runs on, so feedback and care data live together.
- Flutter
- .NET Core
- MSSQL Server
-
On-demand Reports
Replaced static report bundles with on-demand reports built to operator requirements; tuned legacy report execution for noticeably smoother runs.
- Crystal Reports
- .NET Core
- MSSQL Server
-
- May 2019 — Nov 2021 2 yr 7 mo
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Hotel Booking Platform
Owned both ends of a hotel booking system — search, booking, payments. Wrote a synchronization layer that pulls inventory from multiple hotel providers and normalizes it through internal data models, so every downstream surface speaks the same shape.
- .NET Core
- .NET MVC5
- MSSQL Server
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Biman Bangladesh Airlines — Air Ticket Issues
Triaged and shipped fixes for live air ticket booking issues against Biman Bangladesh Airlines integrations.
- .NET MVC5
- GDS APIs
- MSSQL Server
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.NET 4.6 → .NET Core 5 Migration
Lead-migrated the B2B and B2C air-ticket and hotel booking apps from .NET 4.6 to .NET Core 5 — frontend and backend both. Kept feature parity through the cut-over so business never paused.
- .NET 4.6
- .NET Core 5
- MSSQL Server
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Real-Estate ERP
Maintained and extended an ERP used in the real-estate sector, including an accounting-system integration that tightened day-to-day operational efficiency.
- .NET MVC5
- Crystal Reports
- MSSQL Server
-
- Mar 2018 — Apr 2019 1 yr 2 mo
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Cattle Management Software
Built farm management software for a multi-farm operator: feed-mix accounting (purchased ingredients → mixed feed → cattle fed), real-time expense and revenue summaries, and a profitability view per farm.
- .NET MVC
- C#
- MSSQL Server
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ISP Complaint Management
Customer-facing complaint system for ISP subscribers — lodge, track, escalate. Cut the time between fault report and assigned tech.
- .NET MVC
- C#
- MSSQL Server
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In-Network Entertainment App
Mobile app delivering movies and dramas over the ISP intranet, plus package info, supported FTPs, and tips for public users — one app for both subscribers and prospects.
- Android
- Java
- .NET Web API
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Report Performance Rescue
Cut report generation from 3–5 minutes (occasionally requiring an SQL Server restart due to memory pressure) down to 2–3 seconds. Also contributed to a third-party accounting integration in collaboration with PwC.
- MSSQL Server
- .NET MVC
- Crystal Reports
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Stack
What I reach for, and why.
I work mainly in two stacks. The clusters below are the tools I lean on most often, grouped by the kind of work they do — not a list of every keyword that has ever crossed my screen.
- backend
Backend
Where most of my work lives — building services that other systems can rely on.
- .NET Core
- ASP.NET
- C#
- Web API
- REST integrations
- mobile
Mobile
Cross-platform apps shipped against the same backend that powers the web.
- Flutter
- Dart
- Android (Java)
- data
Data
Schema design, query tuning, and migrations under live workloads.
- MSSQL Server
- MongoDB
- Crystal Reports
- Schema migration
- devops
DevOps & Hosting
Hosting and shipping the things I build — Windows or Linux, container or bare.
- Docker
- Linux & Windows hosting
- GitHub Actions (CI/CD)
- collaboration
Collaboration
How I work with teams when the code stops being the only thing in the room.
- Git / git-flow
- GitHub Projects
- Jira
- Trello
- Slack
Currently
Open to senior backend, full-stack, and Flutter work — full-time or contract.
If you're hiring for a system that needs an experienced engineer on it, or you're vetting consultants for a stretch of focused work, I'd like to hear what you're trying to ship.